Inside look: Q & A with an Infomax printer technician

At Infomax, we solve our clients’ printing problems as soon as possible. While we have 24/7 remote support, some system snafus are best solved in person. Our technicians travel across the state to get your printer, copier and scanner systems fixed so your employees can get back to work.

Want to know more about how we do it? We sat down with technician Mike Cobb to learn more.

Mike Cobb has been a printer technician with Infomax since 1994.

Q: How long have you been working at Infomax? 

A: I’ve been working with Infomax since January 1994. I’ve seen a lot change with technology since then. In the late 1980s and ‘90s, most office printers were laser models. Now, inkjet has replaced most of the laser printers because they’re less expensive and are better at printing color documents. 

Q: Where did you learn about printer and copier systems?

A: My first job out of college was working on copiers in 1991. I worked at three other dealers in the Cedar Rapids area before I decided to move to Des Moines. 

Q: What are some of your favorite aspects about your job as a technician?

A:  I love traveling and seeing different parts of the state. We travel all through central Iowa and the rest of the state to service systems for our clients. I also love the feeling of fixing a problem and making the customers happy.  

Q: Have you had a challenging moment? 

A: Working on copiers and printers can be very challenging at times when you are stuck on a call and you can’t fix it. And while it can be frustrating, I also love a challenge and the feeling I get when I find a way to fix the problem. 

Q: What is something about your career that might surprise us? 

A: Good customer relation skills are a key to being a good technician. Facing printer and copier system problems aren’t on any business’ to-do list, so when they encounter an issue, it can hold up workflow in an office and cause stress. When I come to their office, I do my best to put them at ease and get them back to work as soon as possible. 

Q: What should business owners and employees know about printer repairs? 

A: Sometimes it takes a bit to find the problem, but a good technician will take it one piece at a time instead of replacing multiple items hoping that something fixes it. We want to fix systems with precision, not guess at what a problem may be. Anyone can turn a screwdriver, but not everyone can fix a customer. We do a great job of fixing all of the customer’s needs. 

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