Defining company culture benefits Infomax employees, clients

Infomax Office Systems employees go to work each day with a few things in mind: exceed expectations, embrace change and always treat others with respect. These directives aren’t just guidelines for our employees, they’re the core basis for Infomax’s business.

In 2016, we developed a culture committee to identify our company’s core values. Employees throughout Infomax’s many departments were recruited for the committee to include viewpoints beyond the company’s leadership, said Greg Jacobs, president of Infomax Office Systems. Our culture committee met with third-party business representatives to identify Infomax’s values, what those values mean to employees and clients and how the company can better share our principles.

“Every company has a culture whether they know it or not. We wanted to define that,” Greg said. “It was not just the leadership team that was able to say, ‘These are going to be our core values.’”

Our values are
• Excellence
• Embrace Change
• Development
• Integrity
• One team
• Fun
• Open minded communication

Our company has been intentional about sharing these core values. They’re posted on our website, in employees’ email signatures, framed in our office and included in a culture playbook distributed to employees. Outings to baseball games, restaurants and other local attractions give employees a chance to build a team atmosphere and foster open communication. A consistent focus on our core values was vital to further the momentum in building company culture.

“You don’t want us rolling these core values out and having employees think these are just another exercise that will be gone in six months,” Greg noted. “In our business, it is very easy to get siloed. Communication is the key to breaking those silos and creating one team.”

In fact, the company’s core values have become part of our employee recruitment and retention efforts. We begin the values conversation with potential employees during the interview process, discussing how we embrace change, commit to excellence, support staff development goals and value open communication. Interviewees take note, Greg observed.

“People have so many different choices when it comes to a place to go to work these days. How can we set ourselves apart?” asked Greg. “I’ve always been very proud of our culture, so we talk about that in the interview process. We wanted that culture to be the reason people would come to work at Infomax. We’ve had people say that it was a deciding factor in working here.”

While it’s important to define culture internally, a well-defined company culture also benefits our clients. We focus on delivering excellent service, embracing industry changes and operating with integrity.

“At the end of the day, I have two customers: my employees and my customers,” Greg reflected. “A good office climate automatically translates to clients. When people enjoy coming to work…there’s just no other way than to provide an A-plus experience for our customers.”

Make Managed Print Services Work for YOU

Managed Print Services (MPS) is a service-related relationship with an outside provider that manages the printing and document output needs of your company. An MPS solution will reward an organization with numerous benefits, from lowering your overall print spending to improving productivity to increasing your data security. However, there are steps you can take to maximize the return on your investment and help you get the most out of this solution.

Each workplace is unique, with its own needs, challenges, and way of doing things. Therefore, when taking advantage of an MPS solution, it’s in your best interest to get involved to ensure you realize the many benefits Managed Print Services can provide you with.

Take full advantage of the print assessment. The first step of an MPS solution is an initial assessment of your printing environment. Have your team work closely with your MPS provider so they can get a detailed, accurate analysis of your printing requirements and your workflows. Their feedback will help position your provider to optimize your print fleet, eliminate inefficiencies, and reduce waste.

Don’t be afraid to speak up. Following your initial print assessment, your MPS provider will present a comprehensive strategy based on these findings. This will include recommendations to eliminate and or replace obsolete, inefficient, or redundant devices; relocate devices to more suitable locations; and ways to eliminate wasteful printing practices. While a reputable MPS provider such as Infomax Office Systems will have the knowledge and experience to provide you with sound counsel when it comes to optimizing your printing environment, be sure to voice any concerns you may have. No one knows your organization and it’s day-to-day operations like you do, so if you have any doubts or questions about a recommendation be sure to voice them.

Have your staff buy-in to the plan. Major organizational changes have no chance without buy-in from all employees. You can help facilitate this by explaining why you’re implementing an MPS solution, as well as what the company and they individually have to gain from it.

Partner with a trustworthy, qualified MPS provider. While you’re sure to find a number of business solutions providers in your area that offer Managed Print Services, do your homework and get to know who you are considering doing business with. How long have they been serving your local area? What type of reputation do they have? Have they partnered with other businesses in your industry? A reputable MPS provider will be happy to provide you with satisfied customers willing to go to bat for them with a testimonial or endorsement.

For more information about our MPS solution and how it can bring to your company, contact us today.

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