What to Look for in a Managed Services Provider

It’s important to work with technology partners who can manage your services efficiently and effectively. You must find a provider that is trustworthy, reliable, and able to meet your company’s specific needs. When looking for a managed services provider to partner with, here are a few important considerations for your search.

Reputation — Talk to companies similar to yours and read reviews for potential partners. Ask to speak with a current customer for a reference.
Goal Orientation — Look for a provider focused on impact, not the status quo. You want a partner that’s actively looking to improve performance, boost productivity, and lower costs.
Analysis — Your provider should be data-hungry, offering dashboards, reports, and analysis of cost and performance.
Workflow Expertise — Look for experience and expertise in managing and optimizing systems. You want a partner who can bring something extra to the table.
Growth Potential — This isn’t a one-time encounter, it’s a long-term relationship. Will your partner be able to help you grow, change, and adapt in the future?
Security — Your partner should be well-versed in encryption, access controls, role-based permissions, and monitoring.
Vendor Neutrality — Your partner should support and service any and all brands you work with. A vendor-neutral partner will look for the best solutions for your business, not just the ones they sell.
Integration — Make sure your partner supports any third-party apps, services, or tools you utilize.
Clear SLA — You should have a good understanding of your service terms and responsibilities (including performance, response time, and uptime). Make sure there’s an exit clause should things not work out.
Cost Clarity — Service partnerships are typically custom solutions designed to meet your specific needs, so your capacity, quality, services, and workload will all impact the bottom line. Understand your costs and how they change as your needs change.

When searching for a new partner in managed services, carefully consider your options and the capabilities of potential partners. You’re building a long-term relationship, so find a partner that has the skills and expertise to meet your needs and help you reach your goals. For document management, information technology, and print services, contact Infomax Office Systems today.

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